Q & A

Q – Am I able to supply my own glass?

A – Yes, West-End Windows will supply you with glass sizes for you to purchase your  own glass. However if you require a energy certificate it must be supplied glazed.

Q- What does Energy Rated mean?

A – The whole window (the frame and the glass) is assessed on its efficiency at retaining  heat. The scheme is run by the British Fenestration Rating Council (BFRC). Visit BFRC  for more information.

Q – How much is a window?

A – Every single product that we manufacture is priced individually to suit your requirements, we are happy to provide quotations, just send us a fax or an email.

Q – How do I become a Recommended Installer?

A- if you would like to explore the possibilities of becoming an approved installer please contact Karen

Q – What does the CE Mark represent?

A – A CE mark is a symbol that indicates a product complies with the relevant EU legislation. The users will see a CE mark on the product and a copy of the Declaration of Conformity may be provided with the product.

Q – What is Condensation?

A – Condensation is the water which results from the conversion of water vapour in the atmosphere. Click on link for more info –http://www.westendwindows.co.uk/uploads/PDF_downloads/GGF%20Condensation.pdf


“Many thanks for the installation of the new windows. We were very pleased with the workmanship, installers and end result”

Mr C

“I just wanted to say a big thank you for installing are new back door and window. The guys that come round were very polite and cleaned everything up after they finished, me and Andrea are very happy with the work that has been done.

Once again thank you for a great service, We will both highly recommend you to both friends and family!”


“A extremely professional company to deal with that has true family business values at their hub, It’s a real rarity these days!”

Jon Hammond
Willow Windows

“An excellent Job done, by a first rate team!”

Mr & Mrs Lennon

“All completed, everything working well.  God Job Done! Many thanks”

Mr D

“We were very impressed with West-End Windows, they have installed and manufactured a beautiful conservatory which has given us an extra family room, and I cannot express how good the service was from quotation to installation. Thank you!”

Miss Ivison

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Delivery Info

Based in the heart of the South West of England, using our own fleet of vehicles and drivers, we make deliveries daily with the latest GPS navigation systems and all of our drivers can be contacted by mobile phone, we are able to ensure that your order arrives on time and in perfect condition. We can deliver straight to your door or we can deliver directly to site. A specific time slot can be arranged. Deliveries are not made on Saturdays, Sundays or on public holidays, contact us for further information.

Lead Times

We aim to deliver any order in a stock colour in our standard turnaround lead time. Products ordered in a special RAL colour finish or special foil will always take longer, due to the bespoke and specialist nature of these products. Contact a member of our team to find out the current lead times for bespoke products.

Easter Lead Times:

U-PVC products: 7 – 10 working days based on standard white products

Aluminium Products: 3 weeks based on standard white products

For bespoke products including colour variants, please contact a member of the team to find out more.

Please Note: Friday 14th April and Monday 17th April are bank holidays and not considered working days.

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Marketing Support

Here at West-End Windows, we can provide you, our customer with an effective marketing support package. Having the right products and a reliable service is essential to any successful business, but having the right support mechanisms in place to would give you the upper hand over your competition.

West-End Windows will tailor directly to your needs, we can offer support and advice in designing bespoke advertising material, showroom layouts to maximise your potential.

Please contact Karen on 0117 966 7661 or email karen@westendwindows.co.uk for more information.

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Find an Installer

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BFRC RatingHow energy rated windows work

Double glazing creates an insulating barrier by trapping air between two panes of glass. Installing double glazing can cut your heating bills by around £135 a year as well as 720 kilograms of CO 2 – that’s 4 double decker buses full of CO 2 each year.

How the savings add up…

If everyone in the UK that could, installed double glazing, it would save around £700 million and 4 million tonnes of CO 2.
Low-Emissivity Window Glazing or Glass. Low-emissivity (Low-E) coatings on glazing or glass control heat transfer through windows with insulated glazing. Windows manufactured with Low-E coatings typically cost about 10%–15% more than regular windows, but they reduce energy loss by as much as 30%–50%.

A Low-E coating is a microscopically thin, virtually invisible, metal or metallic oxide layer deposited directly on the surface of one or more of the panes of glass. The Low-E coating reduces the infrared radiation from a warm pane of glass to a cooler pane, thereby lowering the U-factor of the window. Different types of Low-E coatings have been designed to allow for high solar gain, moderate solar gain, or low solar gain. A Low-E coating can also reduce a window’s visible transmittance unless you use one that’s spectrally selective.

To keep the sun’s heat out of the house (for hot climates, east and west-facing windows, and unshaded south-facing windows), the Low-E coating should be applied to the outside pane of glass. If the windows are designed to provide heat energy in the winter and keep heat inside the house (typical of cold climates), the Low-E coating should be applied to the inside pane of glass.

Window manufacturers apply Low-E coatings in either soft or hard coats. Soft Low-E coatings degrade when exposed to air and moisture, are easily damaged, and have a limited shelf life. Therefore, manufacturers carefully apply them in insulated multiple-pane windows. Hard Low-E coatings, on the other hand, are more durable and can be used in add-on (retrofit) applications. The energy performance of hard-coat, Low-E films is slightly poorer than that of soft-coat films.

Although Low-E coatings are usually applied during manufacturing, some are available for do-it-yourselfers. These films are inexpensive compared to total window replacements, last 10–15 years without peeling, save energy, reduce fabric fading, and increase comfort.

West-End Windows ‘A’ rated upvc windows

As of 1st October 2010 we are offering all of our customers an ‘A’ rated uPVC window for the same price as a ‘C’ rated uPVC window.

For further information contact us on 0117 966 7661 and we will be happy to discuss your requirements with you.